How to win with your Home Warranty Company

Why isn’t that covered?

We encounter many homeowners frustrated and unhappy with their home warranty company. In many cases, the homeowners are not very well informed about what their policy covers or restrictions on the policy. They have either assumed a certain amount of coverage or were misled. Here are a few tips that may help you get the most out of your policy:

Get a quality policy from a trusted company

Let’s face it. If you purchased a cheap policy, it’s cheap for a reason. I spoke to a client a few months ago. He was very frustrated with the warranty company. He was surprised when he went to the BBB website to find out the warranty company had a terrible rating. Do your homework and research. Every company has various levels of coverage. Read and understand what your policy covers and ask scenario-based questions.

Get an inspection

Whether you are buying a house or just getting a policy for financial security, have a licensed technician inspect your system and keep the report. Warranty companies advertise that no inspection is required to start the policy. Then when you have a claim, the very first information that the warranty company requests is a copy of your home inspection. You have to prove that your unit was in good working order when the policy was purchased. Most heating and air contractors offer a new home or seasonal inspection for right at $100. It’s worth it.

Regular Maintenance

Warranty companies do not cover repairs that are the result of improper care and maintenance. It’s more than just changing your filters. Most homeowners think their heating and air system is maintenance-free. Regular maintenance is imperative. Regular service by a good AC service company will:

  • Prevent unnecessary failures that start adding up over the life of your unit.
  • Promote the efficiency of your system saving you money on your monthly utility bills.
  • Predict costly failures that allow you to plan rather than be caught off guard.
  • Extend the life of your heating and air system, getting the most from the most significant investment that you make in your home.

Homeowners whose repairs get covered are those that have a good policy from a good company, they have proved their unit was running when the policy was purchased, and they keep up with the maintenance on their unit.

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