Professional Business Operation

Blue Water stakes its success in:

Professional Business Operation

Technical Expertise


Customer Service

We have proven experience operating a service business. We exploit new technology for customer relationship management, scheduling, billing, and record keeping. We make use of every available tool that improves the capacity of our technicians, ultimately improving the customers’ experience.

All Blue Water service people are certified technicians required to participate in continuing education. Blue Water stays current on new technologies. Blue Water prides itself it doing the right repair, the right way, and the first time.

Blue Water is a drug free work place. Blue Water employees are OSHA trained and certified. Blue Water vehicles are rigorously maintained and drivers have excellent driving records. Blue Water technicians are EPA certified to handle refrigerants. The Blue Water family cares about its fellow employees, the customers that we serve, and our environment.

Most importantly, Blue Water is known and remembered for its World-Class Customer Service. All Blue Water employees are customer oriented professionals. Each provides prompt, expert service that surprises the customer and gains notoriety for themselves and the business. Blue Water stands apart from the competition by providing unparalleled customer service.


Blue Water Climate Control is owned by Jeremy and Sharon James. Jeremy is a decorated U.S. Navy veteran with 24 years of service. He is a graduate of the Louisiana State University Entrepreneurship Program for Veterans. He was born in Dickson, TN and enlisted in the Navy when he was 18 yrs. old. During his naval career, he was meritoriously commissioned as a naval officer and was honorably discharged as a Lieutenant Commander. He served on board nuclear powered submarines and aircraft carriers in various engineering management roles. Jeremy specializes in engineering, problem solving, project management, and leadership. Sharon is from Springfield, TN. She has an associate’s degree from Tidewater Community College. She has 10 years of experience working in various customer service fields, dental offices and retail. She worked as a teacher for 4 yrs. She spent the last two years working as Customer Service Manager for a growing small business. She specializes in training, education, and customer service. Jeremy and Sharon have been married for 26 years and have three children. They have lived in VA, FL, SC, GA, WA and Italy. Following Jeremy’s naval career, they settled in Knoxville, TN. They are now pursuing lifelong dreams to work alongside one another as business owners.

Why We Chose "Blue Water"...

“Blue Water” may seem somewhat abstract in Knoxville. Though, East Tennessee has its share of rivers, lakes, and creeks; as beautiful as they are, they are not “blue water.”


The old saying is “Sailors belong on ships and ships belong at sea.” I had the honor of spending 24 years in the U.S. Navy. I served on submarines and aircraft carriers. When a ship casts off lines, exits the channel, loses sight of the buoys and eventually the land, it is said to be blue water sailing. There is something about blue water sailing. The training, the painting, the cleaning, the planning, hours upon hours of work, followed by more training, then more work… Then all at once as land disappears over the horizon, the work that you’ve put in is fully realized. There is nothing like it.


After months of working, preparing, planning, scheduling, and building relationships, Blue Water Climate Control casted off lines June 18th, 2018. With the support of family, friends, and the citizens of the greater Knoxville area, we continue the effort to establish ourselves as a trusted business in Knoxville, TN. We are thankful for the support that we have already received and are looking forward to meeting more and more of our East Tennessee neighbors as our sail continues.


Blue Water Climate Control  •  Knoxville TN, 37931